Insurance Claims Assistance

Jacksonville Roofworx

Expert Support Through the Roof Insurance Process

Filing a roofing insurance claim after a storm can be overwhelming—but Jacksonville Roofworx is here to help make the process easier. While we are not public adjusters and do not negotiate claims, we connect homeowners with trusted local roofing professionals who can assist with inspections, documentation, and coordination with your insurance adjuster.

Our network of experienced contractors helps ensure that storm-related roof damage is properly evaluated and that all necessary repairs are clearly presented during the claims process.

Important Note: Jacksonville Roofworx is not a licensed insurance adjuster. We do not negotiate or settle insurance claims. We simply connect you with licensed roofing contractors who can assist during inspections and discuss the repair scope with your adjuster.

Step 1: Get a Roof Inspection and Estimate

Before filing an insurance claim, it's essential to confirm that storm damage exists and qualifies under your policy. Schedule a Free Inspection through a vetted contractor in our network. They will:

Perform a comprehensive inspection for wind, hail, or storm-related damage
Document missing shingles, leaks, water intrusion, and structural issues
Provide a detailed report for use in your insurance claim

Call us or submit our online form to be connected with a qualified contractor.

Step 2: File Your Roof Insurance Claim

Once your roof has been inspected and damage is confirmed, you’ll need to file a claim with your insurance company. What You’ll Need:

The date and time of the storm event
Your insurance policy number
Photos and inspection documentation provided by the contractor

After submitting your claim, your insurer will issue a claim number that you'll use throughout the process. The contractor can help guide you through next steps but will not negotiate on your behalf.

Step 3: Insurance Adjuster Inspection

After filing, your insurer will assign an adjuster to evaluate your roof.

The adjuster will typically contact you within 48 hours
When you receive the appointment, notify your contractor so they can attend

Why Should the Contractor Be Present?

To ensure all storm damage is documented properly
To confirm the repair scope complies with local codes
To prevent important repairs from being overlooked or undervalued

Contractors can speak about the work required, but they do not handle claim negotiations.

Step 4: Review the Insurance Estimate

Once the adjuster completes their assessment, you will receive a Scope of Work outlining what repairs are covered, including:

Approved materials and services
Your policy’s deductible
Any depreciation (if applicable)

Next Steps:

Share the paperwork with your contractor for review
They’ll verify whether all necessary repairs are included
If anything is missing, the contractor can help request a supplement from your insurer

Most documents arrive within 7–10 business days following the inspection.

Step 5: Complete Repairs & Process Payments

First Payment: Actual Cash Value (ACV)

Issued shortly after claim approval
Covers the depreciated value of your current roof

Roof Replacement Begins

Work is scheduled after the ACV payment is received
You are responsible for paying your deductible directly to the contractor

Final Payment: Recoverable Depreciation & Remaining Balance

If your policy allows, this is paid after work completion
The contractor submits the final invoice to your insurer

You provide the final payment once all work is finished

Emergency Call

(910) 601-9072

Why Work with the Roofing Contractors We Recommend?

At Jacksonville Roofworx, we refer you to trusted, local roofing professionals who are committed to delivering high-quality service and making the insurance claim process as smooth as possible. Here’s what you can expect:

Free Storm Damage Inspections –

Contractors provide thorough evaluations and detailed documentation to support your insurance claim.

Insurance Claim Support –

Get expert guidance on what’s covered under your policy and what steps to take next.

Licensed & Insured in North Carolina –

All referred contractors meet state and local compliance standards for safety and workmanship.

Seamless Coordination with Adjusters –

Ensure the full extent of storm damage is accurately assessed and included in the repair estimate.

High-Quality Roofing Repairs –

All work is completed to manufacturer specifications and industry best practices, ensuring long-term performance and warranty protection.

Frequently Asked Questions (FAQs)

How do I know if my roof damage qualifies for an insurance claim?

If your roof shows signs of storm damage—such as missing shingles, visible impact marks, or leaks—you may be eligible. A contractor in our network can provide a free inspection and detailed report.

Will my insurance rates go up?

Most providers do not raise premiums for weather-related claims, but it’s best to confirm directly with your insurer.

How long does the process take?

It typically takes 2 to 4 weeks, depending on your insurer’s response time and the adjuster’s availability.

Do I need multiple estimates?

No. Insurance companies usually determine a standard payout. If the amount is too low, the contractor can help request a supplemental claim.

What if my claim is denied?

You can request a reinspection. Your contractor can provide additional documentation to support your appeal.

Start Your Roofing Insurance Claim Today

Don’t leave your home exposed to further damage. Your insurance may cover your roof replacement—you just need the right team to help you through the process.

Call Jacksonville Roofworx to schedule a free inspection with a qualified contractor.
Email us at jacksonvilleroofworx.info@gmail.com to get started.

Reminder: We do not act as public adjusters. Our role is to help connect you with experienced roofing contractors who can assist with inspections and provide detailed repair documentation for your insurance claim.